Technical Operations Executive- CGC (Garforth) (2024)

Who Are We

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation, and imagination to realise the potential of the spaces and places that bring people together.

The Venue

CGC Event Caterers is a long-established caterer with decades of experience in the hospitality industry. We operate at venues of all sizes and have exclusivity at prominent sporting, entertainment and cultural locations across the UK and is also the European Catering Division for ASM Global, the global leader in the delivery of live entertainment and events. We operate at Yorkshire racecourses including the world-famous York Racecourse.

What we offer:

Hosting events is what we do best, and we want our People to experience that too- enjoy discounted tickets to unleash your superfan for all your favourites.

Hybrid working because we appreciate that being flexible is the right approach to balance work and life.

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave + bank holidays.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of HealthShield; ASM will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with Axa Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.

The Role

As the go-to person for everything related to the daily operations and logistics of our F&B business systems, you'll be at the heart of the action! Your mission? To keep things running smoothly, ensuring our systems are reliable, efficient, and perfectly tuned to meet business needs. Your work will directly fuel the growth of F&B revenue across our vibrant CGC and ASM Global UK venues. If you're ready to play a key role in delivering exceptional experiences, this is the opportunity for you!

You will be responsible for:

• Managing UK asset logistics and technology.
• Leading onsite technical support and coordinating the Technical Operations Team with the Business Systems Executive.
• Implementing and enforcing best practices to achieve operational excellence.
• Developing and overseeing a troubleshooting framework for F&B technology.
• Coordinating the ASM Global EPOS system to ensure seamless business operations.
• Supporting innovation and mobilization projects in collaboration with the Commercial Procurement Director EU.
• Driving the technology roadmap with F&B partners, focusing on development, testing, and cashless venue advancement.

• A strong IT technical or engineering background (advantageous).
• Experience with EPOS, PSP, e-commerce, SaaS, and IT infrastructure.
• Knowledge of training operational end users using the train-the-trainer model.
• Experience coordinating event day teams in the hospitality industry.
• A self-starter attitude with exceptional coordination skills.
• Excellent communication and stakeholder engagement abilities.

It is necessary to be flexible in this role as it may be required to work nights, weekends, and adapt to changing schedules.

Recruitment Process Outlined:

1^st Stage- Intro Call with Talent Team

2^nd Stage- F2F with Hiring Manager

Diversity Statement:

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.